In his wide-ranging discussion with Joey Gardiner, Steve outlined his vision for BW, his passion for the industry and history of transforming businesses.
Steve and his top team are ringing in the changes at BW and are on a mission to grow the business to a £200m market leader within five years. International alliances are also on the cards.
Speaking about his ambition to make BW the world’s leading Fit Out company, Steve commented: “I’m waking up a 5 o’clock – it sounds pathetic – I’m itching to get into the office. It’s great to get in, it’s a real excitement and we’re all enjoying it.”
Steve also took the opportunity to outline BW’s commitment to deliver all projects defect-free at practical completion – and putting this promise at the heart of the transformation of BW: “The question is how do you design a customer service that is legendary. You have to be very consistent with what you do. You have to be almost obsessive about standards or it doesn’t work.”
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According to the survey of 132 key stakeholders (including architects, occupiers and project managers), 90% are satisfied with BW projects compared to an industry average of 81%. As a result, 90% are also more likely to recommission BW than the average of 78%.
BW was also praised for honesty of communication (88% compared to 72%), delivering within budget (88% compared to 72%) and delivering to schedule (90% compared to 73%).
BW is making good progress on its commitment to deliver all projects defect-free at practical completion – 85% of those survey agreed that we are better than the rest of the industry at resolving ‘snags’ to deliver defect-free work.
Commenting on the research, BW CEO Steve Elliott said: “We want to be the best. That means remarkable work, delivered defect-free and by a team our clients enjoy working with. It also means that when issues arise we communicate honestly and work quickly – accommodating change with minimum fuss.
“These findings show that we are succeeding. But we’re not complacent. We are committed to increasing our lead and continuing to set the industry standard for excellent service and defect-free delivery.”
The enhanced, high-tech facility will bring together Maersk’s Group IS and Line IT teams for the first time in one place. The office has been designed around how these functions interact, and to reflect the integration of the company’s working patterns. It will also gather the monitoring applications which measure, track and report on their millions of containers worldwide.
To deliver this incredibly complex project, Maersk needed a partner that could identify complications and mitigate risk. BW’s team is the safe pair of hands they were looking for – our knowledge, eye for detail and shared vision for the project were key factors in the appointment decision.
John Wheeler, contracts manager and project lead for Maersk, comments: “We ensured Maersk were confident in our ability to manage the intricacy and risk involved in such a commercially significant project. We are looking forward to making the client’s vision a reality.”
Duration: 13 weeks
Size: 41,000 sq ft
Project Manager: CBRE
Quantity Surveyor: CBRE
Jupiter is creating a high-specification, architecturally-driven workplace with several top-quality finishes and design flourishes. Split over three floors, the project will deliver an impressive space to entertain clients and a perfect environment for Jupiter’s investment professionals and support team.
BW’s team and experience stood out to Jupiter. They were looking for a partner to collaborate with and that has the track record and knowledge to deliver a high-quality finish on a complex project.
Paul Kavanagh, contracts manager and project lead for Jupiter, comments: “We are excited to have been appointed by Jupiter. At BW we are always keen to work with clients that share our passion for great workplace design and absolute quality.”
Jupiter’s new office will be handed over in early November.
Duration: 20 weeks
Size: 56,000 sq ft
Project Manager/Quantity Surveyor: Levy
M&E: Hoare Lea