Quality of engagement
Our focus is on delivering our projects Defect Free at practical completion. To those outside of our industry, this might seem like a given, but it’s still not the norm.
Our long-term objective is to establish a group of like-minded customers that share our vision for an industry shaped not only by outcomes – which are important – but also by the quality of the journey.
The way BW bring this to life is through looking at what we call ‘high impact moments’ – that is, specific engagements we have with our clients and consultants during a typical programme or transaction.
These include the experience you receive when you walk into our reception for the first time, to the interaction you have with us during project implementation, to the ongoing relationship we nurture with you long after completion and in between projects.
Learning from the best
As part of our commitment to the quality of the journey, we learn from the best companies in the world on how to deliver our service. Our absolute commitment to offering an unrivalled experience and to be the best at what we do has taken us on journeys to work with some inspiring organisations.
We find organisations that lead the way in specific engagements we’ve identified on our journey, and learn from them. We go and work with them for a week to find out why they are so good at what they do, before bringing the skills back to our team.
Our aim is to deliver customer service that is legendary. Through consistency of approach and being detailed to the point of obsessive about standards, we’re happy to say it’s working.