BW leads the industry for satisfaction, reveals new research
18th September 2015
New industry benchmarking research commissioned by BW shows that the workplace experts outperform competitors by a significant margin in several core aspects of excellent project delivery.
According to the survey of 132 key stakeholders (including architects, occupiers and project managers), 90% are satisfied with BW projects compared to an industry average of 81%. As a result, 90% are also more likely to recommission BW than the average of 78%.
BW was also praised for honesty of communication (88% compared to 72%), delivering within budget (88% compared to 72%) and delivering to schedule (90% compared to 73%).
BW is making good progress on its commitment to deliver all projects defect-free at practical completion – 85% of those survey agreed that we are better than the rest of the industry at resolving ‘snags’ to deliver defect-free work.
Commenting on the research, BW CEO Steve Elliott said: “We want to be the best. That means remarkable work, delivered defect-free and by a team our clients enjoy working with. It also means that when issues arise we communicate honestly and work quickly – accommodating change with minimum fuss.
“These findings show that we are succeeding. But we’re not complacent. We are committed to increasing our lead and continuing to set the industry standard for excellent service and defect-free delivery.”